Safe, secure & simple ordering

Orders & Payments

How do I place an order with Cheriva Jewels?

Browse through our collection, select the piece you like, choose any available specifications, and add it to your cart. From there, proceed to checkout, fill in your shipping details, and complete payment through our secure gateway
Can I cancel or edit my order once it's confirmed?

Yes, changes or cancellations can be made within 7 days of placing your order. Get in touch with our team with your order number and we will take care of it from there.
How do I request a custom made piece?

Reach out to us Via Email : contact@cherivajewels.com or Whatsapp : +91 78630 71459 Tell us your design concept and include a reference image, or anything that inspires the look you want. Our team will work with you through every stage of the process until the final piece is ready.
What should I do if I entered the wrong details while placing my order?

Contact our team right away with your order number. As long as production hasn't started, we can correct the shipping or order details for you.
Will I get an email once my order is confirmed?

Yes, a confirmation email is sent as soon as your payment goes through, and tracking details follow once your order is shipped.
Do international customers need to pay customs duty?

No, there are no customs duties or import charges on any of our international orders, no matter which country you're ordering from.
Is there a way to speak with someone before placing a large order?

Yes, you're welcome to message our team directly via email : contact@cherivajewels.com with any questions about materials, sizing, or design before you check out
Reliable delivery, right to your door.

Shipping & Delivery

How long will my order take to arrive?

Orders are crafted, checked for quality, and delivered within 7 to 10 business days from the date of purchase.
Do you ship outside the United States?

Yes, we deliver to customers around the world at no additional shipping cost.
Is shipping really free on every order?

Yes, shipping is complimentary worldwide, regardless of order value or destination.
How can I track my order once it's on the way?

Once your piece is dispatched, you'll receive an email with your tracking number so you can follow it right up to delivery.
Can I get my order delivered faster for an upcoming event?

If you have a date in mind, message our team on WhatsApp : +91 78630 71459  before ordering and we'll let you know what can be arranged.
Can I change my delivery address after the order has been placed?

Reach out to us as soon as possible if your address changes. We'll do our best to update it before the order ships.
Is my jewellery protected while it's being shipped?

Every order is packaged securely and handled with care throughout the shipping process to reach you safely.
Easy returns, your trust guaranteed

Return & Refund

What is Cheriva Jewels' return policy?

We accept returns within 30 days of delivery, no complicated conditions attached.
Can I return a custom or personalised piece?

Yes, custom and personalised orders are covered under the same 30 day return window as our regular pieces.
How do I start the return process?

Email or message our team with your order number and the reason for the return, and we'll walk you through the next steps.
How long does it take to get my refund once the return is approved?

Refunds are processed within 1 to 2 weeks after we receive and inspect the returned item.
What condition does the item need to be in for a return to be accepted?

The piece should be unworn and returned in its original packaging, just as it arrived.
Will I receive a refund to my original payment method, or store credit?

Refunds are issued back to your original payment method once the return has been reviewed and approved.
Who is responsible for the return shipping cost?

Get in touch with our team when starting your return, and we'll share the shipping instructions and cost details with you at that point